Delivery Information

Delivery  through the website of VEGA DM LTD is after confirmed registration of the customer and made order.

In his order client indicates method of payment and contact telephone.
Each valid and accepted order from the customer closes automatically and he receives an official number and notice that his order is accepted.

Confirmation of orders

Agent of VEGA DM Ltd. must confirm by phone each order made by the Customer.

VEGA DM Ltd. reserves the right not to execute an order placed through the online store, if completed customer`s data is not valid, or if it is impossible to deliver ordered goods within the specified time limits. The agent of VEGA DM. is obliged to inform clients about the impossible delivery by provided contact phone number or e-mail.

Order confirmation takes place within the working day if the order is made before 18:00, and on the next working day if it is made after 18:00.

The client may cancel or modify the order before its confirmation by agent  in the cases set out in general terms and under the legislation of the Republic of Bulgaria. In case of cancellation of an order if the customer has paid the amount,the funds will be restored to the client.

If the customer has chosen a product that is not available, our operator may offer an alternative one. The client has the right to refuse the offer

Time and cost of delivery

The deadline for delivery of goods ordered through the Internet store, is twenty (20) to thirty (35) working days. When the product is available it is explicitly stated in the online store

In the event of late delivery, whatever the reasons, VEGA DM Ltd. must  inform the customer and determine a new date for delivery.

All products ordered from our e-commerce site are insured.

Terms and methods of payment.
-credit/debit card

When paying by bank card customer is transferred to the system for online card payments, which introduces the details of its bank card and perform the due payment.

Note: Soon all debit/credit card payments will be processed in our website. (without leaving our site/ beeing transfered )

The data that the client must fill in payment by bank card, are:

-Card details (number, expiration date, 3-digit security code, card holder name, address)

-Data Authentication (To identify you as the card holder, the payment server for electronic trading of our servicing bank supports the authentication schemes of international card organizations - Verified by VISA and MasterCard SecureCode. In case you have registered your bank Publisher in these security devices on your screen page will appear where you must enter your password authentication).

-Maximum payment amount permitted with a payment card is 5 000 euro

-Customers outside Bulgaria are also responsible for any import duties, quotas, permits, product restrictions and other local requirements. We recommend you to check the latest applicable local requirements before you make order

Validation of credit card

All cardholders credit / debit card are subject to verification and authorization by the card issuer. If your card issuer refuses payment or for some reason did not authorize payment, you will be notified immediately.

-When checking request for ordered products or services, we may use your information for the prevention and detection of fraud. One of the reasons why we may disclose your address and zip code is to check IMRG signal or a security warning or other scheme to combat fraud. At any time when you disclose your information will remain secure. If you feel that your data is not correct, you can correct according to our policy of protection of personal data.

Protection of card data

-During the process of authentication, the staff of the store does not have access to the contents of confidential data that is exchanged between the cardholder and the bank, despite the fact that the transaction is carried on the website of the store.

-To prevent fraud in payments with Visa or MasterCard, we apply the best practices recommended by international card organizations:

Security of card data is protected by SSL connection between our server and the server handling the payment.

-The authenticity of your card is checked by entering the CVV code

When selecting a method of payment "bank transfer", after the customer places an order is generated quotation number.
The client performs a bank transfer to an account of VEGA DM Ltd., citing numbers offer as a basis for translation. The validity of the offer is three working days

Supply of goods

In normal conditions,we send the products with couriers services. Anyway this is something we can cooperate in each order details.

You will receive the products with attached invoice and certificates. You need to sign the sent documents to accept you are receive the goods.

(Note: we can send products with our transport or transport of customer)


Upon delivery the customer receives a warranty card for the purchased item which provides information on warranty and service.

Each customer has the ability to return product  within seven working days of delivery in cases determined by the general conditions of the website, and according to the laws of the Republic of Bulgaria. The goods must be complete kit in its original packaging, documentation and good presentation. In this case the customer is entitled to receive back the amount paid by him within one month  of receipt of goods in the bank account specified by the Declaration. In the event that the customer paid with a bank card, the amount is refunded to the same card and bank account from which the payment was received.

The operator indicates the address to which the customer can return the goods. The reversal may take place only on weekdays between

10: 00-18: 00 pm. The cost of shipping the returned goods are borne by the customer except in cases specified in the general condition.

If you have any additional questions, do not hesitate with us.

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